Embeddable chat widget
Add a mobile-ready widget with one line of code. Custom themes, launcher icons, pop-out mode, and domain allowlists keep support on-brand and secure.
Embed guideFree live chat software & AI help desk
Modern live chat software that turns website visitors into customers
Wiretalk is live chat software, AI chatbot, and help desk in one platform — real-time visitor tracking, WhatsApp omnichannel, ticketing, and knowledge base so your team replies faster and converts more leads.
- Unlimited chats on every plan
- Real-time socket messaging
- Widget + help center included
- AI replies & visitor analytics
Everything your support team needs — in one platform
From the first visitor ping to resolved tickets and CSAT reviews. Wiretalk replaces scattered tools with a single, fast agent workspace built for SaaS, e-commerce, and service businesses.
Website widget
Live chat that feels native on your site
Embed Wiretalk with one script tag, match your brand, greet visitors proactively, and escalate to voice or video without leaving the conversation.
View embed guide
Live chat & website widget
Welcome messages & quick replies
Greet visitors with branded welcome cards, attention bubbles, proactive invites, and one-click quick reply buttons that start conversations faster.
Customize widgetPre-chat & offline forms
Collect name, email, and phone before chat starts. When agents are away, capture leads with offline ticket forms instead of losing the visitor.
Online schedulingRich messaging
Send text, emojis, images, PDFs, and voice notes. Edit or delete messages and email chat transcripts to visitors after the conversation ends.
Chat CSAT reviews
Collect star ratings and feedback when chats close. Track satisfaction trends per agent, site, and time period from your dashboard.
30+ languages
Localize widget strings for global audiences. Support visitors in English, Hindi, Spanish, Arabic, and more without rebuilding your site.
Realtime calls
Voice, video & screen share inside chat
Skip external meeting links. Start secure WebRTC calls from the widget or agent inbox, share screens for troubleshooting, and send voice notes on every plan.
Calls documentation
Voice, video & screen share
Voice notes
Record and send voice messages from the widget or agent inbox with inline playback — included on every plan.
Voice calls
One-click audio calls with ringing, accept/decline, mute, speaker toggle, and a modern in-call UI built into the conversation.
Video calls
Face-to-face support with camera, microphone, picture-in-picture preview, and camera toggle on Pro and Enterprise plans.
Screen sharing
Agents or visitors share their screen during chat for faster troubleshooting with a secure accept/decline WebRTC flow.
Secure WebRTC
Signed socket tokens, verified caller identity, plan-gated capabilities, and optional TURN for corporate networks.
Works in widget & dashboard
Call and share from the website widget or agent dashboard — same conversation thread, same controls, same history.
Visitor intelligence & monitoring
Live visitor monitor
See who is on your site right now, which page they view, and jump into chats before they leave.
Visitor monitoringVisitor hub profiles
Full contact history, custom fields, acquisition data, and conversation timeline in one profile view.
UTM & referrer tracking
Know if visitors came from Google, LinkedIn, WhatsApp, or paid campaigns and attribute revenue to channels.
Page journey analytics
Track landing pages, time on page, scroll depth, and navigation paths across sessions.
Device & location insights
Browser, OS, screen size, IP, and geo data help you personalize support and debug issues faster.
Live dashboard
Real-time KPIs for online visitors, active chats, agent availability, and queue health at a glance.
Help desk, knowledge base & operations
Support ticketing
Convert chats to tickets, assign agents, set priority and SLA, add internal notes, and track resolution.
Ticketing guideBuilt-in knowledge base
Publish help articles, organize categories, and let visitors search answers inside the widget.
Knowledge base guideHelp center website
Hosted help center with search, categories, and SEO-friendly article pages for self-service support.
Canned responses
Save and insert reusable reply snippets for billing, shipping, and onboarding questions.
Business hours & schedules
Set online/offline hours per site, show accurate availability, and route visitors to tickets after hours.
Team & roles
Invite agents, track online/away status, assign conversations, and measure individual performance.
Agent dashboard
Omnichannel inbox
WhatsApp, email, SMS & Meta — one agent workspace
Route WhatsApp Business, email, Twilio SMS, Facebook Messenger, and Instagram DMs into the same inbox as website chat. No tab switching, full conversation history.
Omnichannel setup guide
Omnichannel messaging
WhatsApp Business
Connect via Meta Cloud API with one-click OAuth or your own credentials. Two-way WhatsApp support in the agent inbox.
Omnichannel supportEmail inbox
Forward or poll support mail so every email thread becomes a trackable conversation with assignments and CSAT.
SMS (Twilio)
Two-way SMS on US and international numbers — platform connect or bring your own Twilio account.
Facebook & Instagram
Meta OAuth for Page Messenger and Instagram DMs alongside website chats in one unified inbox.
Unified threads
Channel badges, departments, ticket conversion, and webhooks work the same for widget and omnichannel messages.
Agent API
Manage channel connections programmatically with /api/agent/channel-connections.
Group meetings
Host team video meetings without Zoom
Schedule or start instant multi-participant meetings with waiting rooms, host controls, and shareable join links — built into Wiretalk on Growth and Scale plans.
Group meetings guide
AI automation & integrations
AI auto-replies
Connect OpenAI, OpenRouter, Google Gemini, or Groq for contextual replies using your business data.
AI reply setupBot reply templates
Build rule-based bot flows and template responses for common questions without writing code.
Bot repliesVisitor data lookup
Pull customer orders, subscriptions, or CRM records into chat with secure API lookup rules.
Data lookupVisitor account login
Let returning customers verify by email OTP inside the widget for personalized, secure support.
Custom branding
Match your logo, colors, and company name on Pro plans. White-label the widget on Enterprise.
Multi-site management
Run multiple websites, widgets, and help centers from one organization with separate analytics.
Integrations hubBuilt for speed, scale, and measurable support
Socket-powered real-time messaging, enterprise-grade visitor tracking, and analytics your managers actually use.
Embed the widget
Copy one script tag, customize colors and copy, restrict domains, and go live in minutes.
Engage visitors
Monitor live traffic, start proactive chats, jump on voice or video calls, share screens, and capture CSAT after every conversation.
Measure & improve
Track response times, ticket SLAs, agent leaderboard, visitor funnels, and referral sources from unified dashboards.
Real-time
Socket-powered messaging
Unlimited
Conversations per plan
Analytics
CSAT, funnels & reports
Secure
Domain allowlists & auth
Simple, transparent pricing
Start free and upgrade when you need ticketing, branding, white-label, and advanced analytics.
Starter
₹0
/month
Free plan for getting started.
- 1 site
- 2 agents
- Unlimited chats
- Basic analytics
Growth
₹1,249
/month
Pro plan for growing teams.
- 5 sites
- 10 agents
- Support ticketing
- AI auto-reply & suggestions
- Knowledge base + AI (RAG)
- Visitor hub & analytics
- Omnichannel inbox (WhatsApp, Email, SMS, Meta)
- Group meetings
- Screen sharing
- Voice & video calls
- Custom branding
Scale
₹3,999
/month
Enterprise plan for large organizations.
- Unlimited sites
- Unlimited agents
- Support ticketing
- AI auto-reply & suggestions
- Knowledge base + AI (RAG)
- Omnichannel inbox (WhatsApp, Email, SMS, Meta)
- Group meetings
- Screen sharing
- Voice & video calls
- White-label widget
- Custom KB domain
- Priority support
What customers say
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Frequently asked questions
Quick answers about Wiretalk live chat, visitor tracking, and customer support features.
What is Wiretalk?
Wiretalk is an all-in-one customer support platform. It combines live chat, real-time visitor monitoring, help desk ticketing, a knowledge base, AI automation, and performance analytics in a single agent dashboard.
How do I add live chat to my website?
Sign up, create a site in Wiretalk, customize your widget, and paste the embed script before the closing </body> tag. The widget works on any HTML website, WordPress, Shopify, or custom app.
Can Wiretalk track where visitors come from?
Yes. Wiretalk captures referrer URLs, UTM parameters, landing pages, device type, and location data so you know which campaigns and channels drive conversations.
Does Wiretalk support AI customer support?
Yes. Connect your preferred AI provider (OpenAI, OpenRouter, Gemini, Groq) for intelligent auto-replies. Combine AI with bot templates, canned responses, and human handoff.
Is there a free live chat plan?
Yes. The free Starter plan includes live chat, unlimited conversations, one website, two agents, and basic analytics — no credit card required.
Can I use Wiretalk for ticketing and help desk?
Ticketing is available on Pro and Enterprise plans. Create tickets from chat or offline forms, assign agents, track SLA, and manage replies with attachments and internal notes.
Is Wiretalk a Tawk.to or Intercom alternative?
Yes. Wiretalk offers modern live chat like Tawk.to plus help desk, AI chatbot, and omnichannel features at INR-friendly pricing — a strong alternative to Intercom, Zendesk, Crisp, and Tidio. See our full comparison.
Can I remove "Powered by Wiretalk" branding?
Enterprise white-label lets you hide powered-by branding and fully customize the widget. Pro plans include custom branding with your logo and colors.
Is Wiretalk suitable for multiple websites or clients?
Yes. Manage multiple sites, widgets, and help centers per organization. Enterprise supports unlimited sites and agents for agencies and large teams.
Ready to support customers in real time?
Create your free account, embed the widget, and invite your team in minutes. Your visitors are already on your site — start talking to them today.