Live
See who is browsing right now. View current page, time on site, and chat status.
Developer documentation
Visitor Monitoring
Live dashboard, visitor hub, and real-time engagement tracking.
Dashboard: Dashboard → Visitors
Monitor who is on your website right now, track visitor journeys, and analyze engagement — all from the agent dashboard.
Live operations dashboard
The Dashboard view shows real-time operations at a glance:
- Visitors currently on your site
- Active and queued chats
- Agent availability status
- Recent engagement events
Data refreshes in real time via the socket server.
Visitor hub
The Visitors section has three tabs:
All visitors
Search and filter your full visitor database. View contact details and chat history.
Analytics
Engagement trends, page views, and visitor activity over time.
Visitor details
Click any visitor to see:
- Contact info from pre-chat form or identified sessions
- Current page and browsing path
- Device, browser, and location (when available)
- Chat history and ticket history
- Custom attributes and tags
API
| Endpoint | Purpose |
|---|---|
GET /api/agent/live-dashboard | Live ops summary |
GET /api/agent/visitors | Visitor list |
GET /api/agent/visitors/online | Currently online |
GET /api/agent/visitors/{id}/activity | Activity timeline |
GET /api/agent/visitors/stats | Aggregate stats |
Available on Pro and Enterprise plans as part of Visitor hub & analytics.