Theme

Chat

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Agent agent@example.com Agent
🧭 Setup wizard 📚 Help Center
🎵 Sound tone
⏱ Request alarm
📧 Roundup email
Dashboard theme

Select a conversation

Choose a chat from the left panel to start messaging your visitors in real-time.

Visitor info

Visitor details will appear here when you select a chat.

Live operations

Real-time visitors, chats, and engagement at a glance

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Visitors

Live monitoring, visitor lists, progress & activity analytics

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Visitor Progress Activity Location Last seen

Visitors & page views

Conversion funnel

Today's activity

Devices

Top countries

Browsers

Device models

Operating systems

Top pages visited

Most viewed pages in range

Time spent by page

Longest engagement per page

Current page (live)

Where online visitors are now

By referrer

Where visitors came from

By coordinates

Latitude & longitude clusters

By location

Top countries

By IP address

Most active IPs

By organization

Visitors per org

By website

Visitors per site

By device

Desktop, mobile & tablet

By user agent

Top browser signatures

By platform

Chrome, Safari, Firefox…

By operating system

Windows, Android, iOS…

Support Tickets

Support ticketing is available on Pro and Enterprise plans.

🎫

Select a ticket to view details

Choose a ticket from the list or create a new one

Knowledge Base

View Help Center ↗

Organization

Manage your team and workspace

Integrations

Connect messaging channels, outbound webhooks, and REST API access

Omnichannel inbox

WhatsApp, Email, SMS, Instagram & Facebook — one unified inbox

WhatsApp Email SMS Instagram Facebook

No channels connected yet.

Connect a channel to receive messages in your agent inbox.

Connect channel

Active Receive inbound messages on this channel

Outgoing webhooks

Zapier, Slack, or your own API

No webhooks yet. Add one to push chat events to external tools.

New webhook

Active Send events to this endpoint

Receivers can verify payloads with HMAC SHA-256 of the raw JSON body.

API keys

REST API for CRM & scripts · /api/v1 · Docs ↗

No API keys yet. Create one to access the public REST API.

New API key

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Payments

Revenue, transactions, and billing trends

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Agent Performance

Track CSAT, response times, and team productivity

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Widget

Customize your chat widget

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Start a new chat

Message teammates or create a group channel

Transfer chat

Hand off this conversation to another agent

Forward message

Send this message to another conversation

New category

Group related help articles together

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Your profile

Update your account details

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Agent Organization

Enable to get visitor request alerts on your phone, even when Wiretalk is closed.

Permission —
Server —
Alerts —

Tone for new messages and visitor request alarms

How long the alert sound plays when a visitor requests an agent

Get a summary of visitors, chats, and tickets sent to your agent email

Leave blank to keep your current password

Protect your account with an authenticator app (Google Authenticator, Authy, etc.)

Off

Two-factor is active on this account.

Scan the QR code, or enter this secret manually:

Save these recovery codes in a safe place. Each code works once if you lose your phone.

    Personal preference. Overrides your organization default.