Privacy Policy

Wiretalk (“we”, “us”, “our”) operates the Wiretalk live chat and customer support platform at wiretalk.tech. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, widget, agent dashboard, and APIs.

1. Information we collect

Account information

When you register, we collect your name, email address, organization name, and authentication credentials. If you enable two-factor authentication, we store TOTP secrets and recovery codes securely.

Customer & visitor data

As a data processor for our customers, we may process visitor chat messages, contact details, page views, device information, IP addresses, and custom fields submitted through the chat widget or pre-chat forms.

Payment information

Payments are processed by Razorpay or Stripe. We do not store full card numbers on our servers. We retain transaction references, plan details, and billing history.

Technical data

We collect logs, cookies, session tokens, and usage analytics necessary to operate and secure the service.

2. How we use information

• Provide, maintain, and improve the Wiretalk platform
• Authenticate users and prevent fraud or abuse
• Process subscriptions and send billing-related communications
• Send product updates, security alerts, and support responses
• Comply with legal obligations

3. Data sharing

We do not sell your personal data. We may share information with:

• Payment processors (Razorpay, Stripe) for billing
• AI providers you configure (e.g. OpenAI) when you enable AI features with your own API keys
• Infrastructure providers hosting our application
• Authorities when required by law

4. Data retention

We retain account and conversation data while your subscription is active. You may request deletion of your organization data by contacting us. Some records may be retained for legal, tax, or security purposes.

5. Security

We use encryption in transit (HTTPS), encrypted storage for sensitive credentials, role-based access, API rate limiting, and security headers. No method of transmission over the Internet is 100% secure.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. Contact us at kumarglciak@gmail.com to exercise these rights.

7. Cookies

We use essential cookies for authentication and session management. The chat widget may use local storage for visitor sessions. You can control browser cookies through your device settings.

8. Children

Wiretalk is not intended for children under 16. We do not knowingly collect data from children.

9. Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

10. Contact

Privacy questions: kumarglciak@gmail.com or contact form.