Live chat software
Real-time website chat with visitor monitoring and unlimited conversations.
AI customer support
AI chatbot that assists agents — not a black box that replaces them
Wiretalk AI customer support drafts smart replies, answers from your knowledge base, and runs keyword bots before an agent joins. Connect your own OpenAI, OpenRouter, Google Gemini, or Groq keys — you keep control of cost, tone, and data.
Modern AI replies for live chat
Agents get AI suggestions in the inbox. Optional auto-replies handle common questions 24/7. Knowledge-base RAG grounds answers in your published articles so the bot stays on-brand and accurate.
- Bring-your-own API keys (OpenAI, Gemini, Groq, OpenRouter)
- Keyword bot templates for instant FAQ answers
- KB-powered RAG for grounded responses
- Human handoff when the visitor needs a person
Data lookup for personalized answers
Connect secure visitor data lookup so the AI and agents can answer order, account, or subscription questions with real data from your systems — not guesswork.
AI without enterprise lock-in
Many AI chat platforms force you into their model pricing and closed workflows. Wiretalk keeps AI as a productivity layer on top of live chat and help desk — transparent, flexible, and affordable for Indian startups and SMBs.
Explore more Wiretalk capabilities
Help desk software
Ticketing, SLA-friendly workflows, and a searchable knowledge base.
AI chatbot
AI suggestions, auto-replies, and KB-powered answers with your own API keys.
Website chat widget
Embed a brandable, multilingual chat widget in minutes.
Omnichannel support
WhatsApp, email, SMS, and Meta messages in one agent inbox.
All services
Voice/video calls, screen share, analytics, API, and white-label options.
Frequently asked questions
Does Wiretalk include an AI chatbot?
Yes. Pro and Enterprise plans support AI suggestions, auto-replies, keyword bots, and knowledge-base RAG using your preferred LLM provider.
Can I use ChatGPT / OpenAI with Wiretalk?
Yes. Connect your OpenAI (or Gemini/Groq/OpenRouter) API key in the dashboard and choose how AI assists agents.
Will AI replace my support team?
No. Wiretalk is designed for human-in-the-loop support: AI speeds replies; agents handle nuance, empathy, and escalations.
Ready to try modern customer support?
Create a free Wiretalk account and embed live chat in under five minutes.