Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of Wiretalk’s website, software, APIs, and related services (“Service”). By creating an account or using the Service, you agree to these Terms.

1. Service description

Wiretalk provides a cloud-based customer support platform including live chat, visitor monitoring, ticketing, knowledge base, automation, and integrations. Features vary by subscription plan.

2. Accounts

• You must provide accurate registration information and keep credentials secure.
• You are responsible for all activity under your account.
• You must be at least 18 years old or have legal authority to bind your organization.
• One person or legal entity may not maintain more than one free account for the same business purpose.

3. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or abusive purposes
• Send spam, malware, or harassing content through the widget or channels
• Attempt to bypass security, rate limits, or access other customers’ data
• Reverse engineer or resell the Service without written permission
• Upload content that infringes third-party intellectual property rights

We may suspend or terminate accounts that violate these rules.

4. Subscription & billing

Paid plans are billed monthly in INR or USD through Razorpay or Stripe unless otherwise agreed. Fees are non-refundable except where required by law. We may change pricing with reasonable notice. Failure to pay may result in downgrade or suspension after a grace period.

5. Free plan

Free plans include usage limits as described on our pricing page. We may modify free tier limits with notice.

6. Customer data

You retain ownership of data you submit to the Service (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely to provide the Service. You are responsible for obtaining necessary consents from your website visitors and complying with applicable privacy laws.

7. Intellectual property

Wiretalk owns the platform, branding, and documentation. You receive a limited, non-exclusive license to use the Service during your subscription. Custom branding and white-label features on eligible plans do not transfer ownership of the underlying software.

8. Third-party services

Integrations (payment gateways, AI providers, messaging channels) are subject to their own terms. We are not responsible for third-party outages or policy changes.

9. Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

10. Limitation of liability

To the maximum extent permitted by law, Wiretalk shall not be liable for indirect, incidental, special, or consequential damages. Our total liability for any claim shall not exceed the amount you paid us in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify Wiretalk against claims arising from your use of the Service, your Customer Data, or your violation of these Terms.

12. Termination

You may cancel at any time by downgrading or closing your account. We may terminate for breach of Terms or extended non-payment. Upon termination, your right to access the Service ends; export your data before cancellation where possible.

13. Governing law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in India, unless otherwise required by mandatory local law.

14. Contact

Questions about these Terms: kumarglciak@gmail.com or contact us.