Omnichannel support

Omnichannel customer support in one agent inbox

Customers message you on WhatsApp, email, SMS, Instagram, Facebook — and your website. Wiretalk brings those channels into one modern inbox beside live chat, so agents reply faster without tab chaos.

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One inbox for every conversation

Route WhatsApp, email, SMS, and Meta channel messages into Wiretalk alongside website chats. Agents keep history, visitor context, and replies in one place — the foundation of real omnichannel customer support.

Website live chat + omnichannel messaging
Shared agent workspace and departments
API keys and webhooks for custom routing
Scale from one site to multi-brand Enterprise

Built for how Indian customers actually reach you

WhatsApp is often the first support channel in India. Pair it with a website chat widget and email so no lead falls through — with INR pricing and Razorpay billing that matches how you run your business.

From first message to ticket to CSAT

When a chat needs follow-up, convert to a ticket. When customers need self-service, point them to your help center. Measure satisfaction with CSAT reviews after conversations close.