Help desk software

Help desk software that keeps chat, tickets, and knowledge in sync

Stop juggling a chat widget, a separate ticketing tool, and a static FAQ page. Wiretalk is modern help desk software: convert chats to tickets, enforce SLAs, publish a searchable help center, and measure CSAT — from one dashboard.

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Ticketing built for real support teams

Create tickets from the agent dashboard, widget, or API. Assign agents, set priority, add internal notes, and track resolution. Pro and Enterprise plans unlock full ticketing workflows designed for growing Indian SMBs and SaaS teams.

Chat-to-ticket conversion without losing context
Departments, assignment, and team performance metrics
SLA-friendly workflows on Growth and Scale plans
REST API for tickets and outbound webhooks

Knowledge base & public help center

Publish articles, organize categories, and host a branded help center so customers self-serve before they chat. Surface KB answers inside the widget and power AI replies with your own content.

Better than stitching tools together

Most teams start with a free chat widget, then add Zendesk or Freshdesk later — and pay twice for the same customer journey. Wiretalk combines live chat and help desk so context never gets lost between tools.