Open Tickets
Dashboard sidebar → Tickets. Free plans see an upgrade notice.
Developer documentation
Support Ticketing
Create, assign, and resolve tickets from the dashboard, widget, and API.
Dashboard: Dashboard → Tickets
Turn chats into trackable support tickets with assignments, priorities, SLA policies, and status workflows. Pro+
Agent dashboard
Create or convert
Create a ticket manually or convert an existing chat into a ticket.
Assign & resolve
Assign to agents, set priority and status, add internal comments, and close when resolved.
Visitor widget
Visitors can view and create tickets from the chat widget menu. They see ticket status updates and can add comments to open tickets.
SLA policies
Define response and resolution time targets per priority level. Manage policies at Dashboard → SLA Policies or via /api/agent/sla-policies.
API & webhooks
| Endpoint / event | Purpose |
|---|---|
GET/POST /api/agent/tickets | List & create (agent) |
GET/POST /api/widget/tickets | Visitor tickets |
GET/POST/PATCH /api/v1/tickets | Public REST API |
ticket.created | Webhook event |
ticket.assigned | Webhook event |
ticket.status_changed | Webhook event |