Owner
Full organization access: billing, sites, integrations, team invites, and all inbox features.
Developer documentation
Chat Operator
Chat Operator plans for agent inbox seats, roles, transfer, departments, agent embed, AI suggestions, keyboard shortcuts, and portal guide — separate from platform billing.
Dashboard: Dashboard → Organization → Plans & billing → Chat Operator
Wiretalk sells the agent inbox as a separate product from the platform (widget, sites, omnichannel, knowledge base). Chat Operator plans control how many agents can join the inbox and which operator-only tools they can use — transfer, departments, agent embed, AI suggestions, and more.
Plans & seats
- Solo (Free) — 1 operator, live inbox, push notifications, private templates
- Team — up to 10 operators, transfer, departments, agent embed, shared templates, analytics, roundup email
- Business — unlimited operators, AI suggestions, SLA visibility, visitor segments, voice notes
Purchase or upgrade from Organization → Plans & billing → Chat Operator. Seats are counted separately from platform plan limits.
Separate from platform billing
Platform plans (Starter / Growth / Scale) control widget, sites, omnichannel, knowledge base, ticketing, and related features. Both subscriptions can be purchased independently — you can run a free Solo operator inbox on a paid Growth platform, or upgrade operators while staying on Starter.
Team roles
Admin
Manage widget settings, team, and most organization features. Cannot transfer ownership or delete the org.
Chat Operator
Inbox-focused role: reply to chats, use unlocked operator tools, and view assigned visitors. Admin-only menus (billing, widget settings, integrations) are hidden.
Invite operators from Organization → Team. The in-app portal guide shows a dedicated Chat Operator tab with plan-aware tool unlocks.
Operator tools by plan
Solo (Free)
- Live inbox & conversation history
- Push notifications
- Private message templates
- Voice notes (platform plan permitting)
Team
- Chat transfer & departments
- Agent inbox embed in CRM
- Shared templates & team analytics
- Weekly roundup email
Business
- Unlimited operator seats
- AI reply suggestions in inbox
- SLA visibility & visitor segments
- Priority operator support features
Platform features
Ticketing, omnichannel, group meetings, remote desktop, and performance analytics depend on your platform plan — not the Chat Operator subscription. See Billing & plans.
Keyboard shortcuts
Operators can use inbox shortcuts for faster replies (shown in the portal guide Shortcuts section):
- / or Ctrl+K — focus global search
- Enter — send message (when composer focused)
- Esc — close modals and panels
Renewals & grace period
Operator subscriptions renew on the same billing intervals as platform plans (monthly, quarterly, half-yearly, yearly). If payment is past due or the subscription expires, your plan moves back to Solo (Free) after the grace period — the same rules as platform billing.