{"status":"degraded","status_label":"Degraded performance","checked_at":"2026-09-06T08:51:43+05:30","components":[{"key":"app","name":"Web application","description":"Agent dashboard, widget API, and marketing site","status":"operational","status_label":"Operational","checked_at":"2026-09-06T08:51:42+05:30"},{"key":"database","name":"Database","description":"Conversation, ticket, and account data storage","status":"operational","status_label":"Operational","checked_at":"2026-09-06T08:51:42+05:30"},{"key":"queue","name":"Background jobs","description":"Webhooks, notifications, and scheduled tasks","status":"operational","status_label":"Operational","checked_at":"2026-09-06T08:51:42+05:30"},{"key":"realtime","name":"Real-time messaging","description":"Live chat and agent presence via Socket.IO","status":"degraded","status_label":"Degraded performance","checked_at":"2026-09-06T08:51:43+05:30"}]}