@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap";.dashboard-theme-picker{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.dashboard-theme-picker.compact{gap:8px}.dashboard-theme-option{position:relative;display:grid;gap:8px;justify-items:center;text-align:center;padding:12px 10px;border-radius:14px;border:1px solid var(--dashboard-theme-border, rgba(148, 163, 184, .22));background:var(--dashboard-theme-option-bg, rgba(255, 255, 255, .03));cursor:pointer;transition:border-color .15s ease,background .15s ease,transform .12s ease}.dashboard-theme-option input{position:absolute;opacity:0;pointer-events:none}.dashboard-theme-option:hover{transform:translateY(-1px);border-color:var(--dashboard-theme-border-hover, rgba(148, 163, 184, .38))}.dashboard-theme-option.active{border-color:var(--dashboard-theme-active-border, rgba(34, 197, 94, .55));background:var(--dashboard-theme-active-bg, rgba(34, 197, 94, .12));box-shadow:0 10px 24px 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#e9ecef;--composer-tag-bg: #ffffff;--composer-tag-border: #e9ecef;--composer-reply-bg: #f0f7f4;--composer-icon-color: #868e96;--composer-icon-hover-bg: #ffffff;--composer-placeholder: #adb5bd;--composer-picker-bg: #ffffff;--composer-picker-head-bg: #f8f9fa;--composer-picker-border: #e9ecef;--ticket-detail-bg: #fafbfc;--ticket-activity-tabs-bg: #f8fafc;--ticket-activity-tab-hover-bg: rgba(255, 255, 255, .6);--ticket-composer-chip-bg: #f8fafc;--wiretalk-bg-soft: #f8fafc}*{box-sizing:border-box}body.wiretalk-agent{margin:0;font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;background:var(--wiretalk-bg);color:var(--wiretalk-text);font-size:14px;line-height:1.5}.hidden,html.wiretalk-restoring-session #login-screen{display:none!important}body.wiretalk-agent:not(.wiretalk-agent-authenticated) #dashboard{display:none!important}body.wiretalk-agent.wiretalk-agent-authenticated #dashboard,html.wiretalk-restoring-session body.wiretalk-agent 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li{font-size:.95rem;opacity:.95}.wiretalk-login-right{background:var(--wiretalk-white);display:flex;align-items:center;justify-content:center;padding:48px}#login-form,.login-auth-panel{width:100%;max-width:360px}.login-auth-panel.hidden{display:none!important}#login-form h2,.login-auth-panel h2{margin:0 0 32px;font-size:1.5rem;font-weight:700;color:var(--wiretalk-text)}.login-panel-hint{margin:-20px 0 24px;font-size:.9rem;color:var(--wiretalk-muted);line-height:1.45}.login-forgot-row{margin:-8px 0 16px;text-align:right}.login-link-btn{background:none;border:none;padding:0;color:var(--wiretalk-green);font-size:.875rem;font-weight:600;font-family:inherit;cursor:pointer;text-decoration:none}.login-link-btn:hover{text-decoration:underline}.login-auth-panel input{width:100%;padding:12px 14px;border:1px solid var(--wiretalk-border);border-radius:var(--wiretalk-radius);font-size:.95rem;font-family:inherit;transition:border-color .15s,box-shadow .15s}.login-auth-panel input:focus{outline:none;border-color:var(--wiretalk-green);box-shadow:0 0 0 3px #03a84e26}#login-form h2{margin:0 0 32px;font-size:1.5rem;font-weight:700;color:var(--wiretalk-text)}.form-group{margin-bottom:20px}.form-group label{display:block;font-size:.8rem;font-weight:600;color:var(--wiretalk-muted);margin-bottom:6px}#login-form input{width:100%;padding:12px 14px;border:1px solid var(--wiretalk-border);border-radius:var(--wiretalk-radius);font-size:.95rem;font-family:inherit;transition:border-color .15s,box-shadow .15s}#login-form input:focus{outline:none;border-color:var(--wiretalk-green);box-shadow:0 0 0 3px #03a84e26}.btn-login{width:100%;padding:14px;background:var(--wiretalk-green);color:#fff;border:none;border-radius:var(--wiretalk-radius);font-size:1rem;font-weight:600;font-family:inherit;cursor:pointer;margin-top:8px;transition:background .15s}.btn-login:hover{background:var(--wiretalk-green-hover)}.login-signup-link{margin:18px 0 0;text-align:center;font-size:.9rem;color:var(--wiretalk-muted)}.login-signup-link a{color:var(--wiretalk-green);font-weight:600;text-decoration:none}.login-signup-link a:hover{text-decoration:underline}#dashboard{display:flex;height:100vh;overflow:hidden}.nav-rail{width:72px;background:var(--wiretalk-sidebar);display:flex;flex-direction:column;align-items:center;padding:16px 0 12px;flex-shrink:0;z-index:20;height:100vh;height:100dvh;min-height:0;overflow:hidden;color:#e5e7eb;--wiretalk-text: #e5e7eb;--wiretalk-muted: #9ca3af;--wiretalk-border: rgba(255, 255, 255, .1);--dashboard-theme-border: rgba(255, 255, 255, .12);--dashboard-theme-border-hover: rgba(255, 255, 255, .24);--dashboard-theme-option-bg: rgba(255, 255, 255, .04);--dashboard-theme-active-bg: rgba(3, 168, 78, .18);--dashboard-theme-active-border: rgba(3, 168, 78, .5)}.nav-rail-logo{margin-bottom:16px;flex-shrink:0}.nav-rail-scroll{flex:1;min-height:0;width:100%;overflow-y:auto;overflow-x:hidden;display:flex;flex-direction:column;align-items:center;scrollbar-width:thin;scrollbar-color:rgba(255,255,255,.18) transparent}.nav-rail-scroll::-webkit-scrollbar{width:4px}.nav-rail-scroll::-webkit-scrollbar-thumb{background:#ffffff2e;border-radius:999px}.nav-rail-foot{flex-shrink:0;width:100%;display:grid;justify-items:center;gap:10px;padding-top:12px;margin-top:8px;border-top:1px solid rgba(255,255,255,.1);position:relative}.nav-rail-theme-wrap{position:relative;width:100%;display:flex;justify-content:center}.nav-rail-theme-trigger{width:40px;height:40px;border:1px solid rgba(255,255,255,.12);border-radius:12px;background:#ffffff0a;color:#d1d5db;display:grid;place-items:center;cursor:pointer;transition:background .15s,border-color .15s,color .15s,transform .12s}.nav-rail-theme-trigger svg{width:18px;height:18px}.nav-rail-theme-trigger:hover,.nav-rail-theme-trigger[aria-expanded=true]{background:#03a84e29;border-color:#03a84e73;color:#86efac}.nav-rail-theme-panel{position:fixed;left:84px;bottom:20px;width:238px;padding:12px;border-radius:14px;border:1px solid rgba(255,255,255,.12);background:linear-gradient(180deg,#1e2130fa,#161924fa);box-shadow:0 16px 40px #00000059;display:grid;gap:8px;z-index:120}.nav-rail-theme-panel[hidden]{display:none!important}.nav-rail-theme-label{font-size:.72rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9ca3af}#nav-rail-theme-picker{width:100%;min-height:72px}#nav-rail-theme-picker .dashboard-theme-picker.sidebar{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;width:100%}#nav-rail-theme-picker .dashboard-theme-option{padding:8px 4px;border-radius:12px;color:#e5e7eb;--dashboard-theme-border: rgba(255, 255, 255, .12);--dashboard-theme-border-hover: rgba(255, 255, 255, .24);--dashboard-theme-option-bg: rgba(255, 255, 255, .04);--dashboard-theme-active-bg: rgba(3, 168, 78, .18);--dashboard-theme-active-border: rgba(3, 168, 78, .5)}#nav-rail-theme-picker .dashboard-theme-option-copy strong{font-size:.68rem;line-height:1.1}.user-menu-theme-section{padding:10px 12px 8px;display:grid;gap:8px;border-top:1px solid var(--wiretalk-border);margin-top:4px}.user-menu-theme-label{font-size:.78rem;font-weight:600;color:var(--wiretalk-muted);text-transform:uppercase;letter-spacing:.04em}#user-menu-theme-picker{width:100%;min-height:72px}#user-menu-theme-picker .dashboard-theme-picker.sidebar{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;width:100%}.user-menu-theme-section .dashboard-theme-option{color:var(--wiretalk-text);--dashboard-theme-border: rgba(15, 23, 42, .12);--dashboard-theme-border-hover: rgba(15, 23, 42, .22);--dashboard-theme-option-bg: rgba(15, 23, 42, .03);--dashboard-theme-active-bg: rgba(3, 168, 78, .12);--dashboard-theme-active-border: rgba(3, 168, 78, .45)}html[data-dashboard-theme=dark] .user-menu-theme-section .dashboard-theme-option{color:#e2e8f0;--dashboard-theme-border: rgba(148, 163, 184, .18);--dashboard-theme-border-hover: rgba(148, 163, 184, .32);--dashboard-theme-option-bg: rgba(255, 255, 255, .04)}.user-menu-theme-section .dashboard-theme-option-icon{background:#0f172a0d}html[data-dashboard-theme=dark] .user-menu-theme-section .dashboard-theme-option{--dashboard-theme-border: rgba(148, 163, 184, .18);--dashboard-theme-border-hover: rgba(148, 163, 184, .32);--dashboard-theme-option-bg: rgba(255, 255, 255, .04)}html[data-dashboard-theme=dark] .user-menu-theme-section .dashboard-theme-option-icon{background:#ffffff0f}.nav-item{width:56px;padding:10px 0;margin-bottom:4px;background:none;border:none;color:#9ca3af;cursor:pointer;border-radius:var(--wiretalk-radius);display:flex;flex-direction:column;align-items:center;gap:4px;font-family:inherit;font-size:.65rem;font-weight:500;transition:all 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var(--wiretalk-green)}.nav-item:hover{background:var(--wiretalk-sidebar-hover);color:#fff}.nav-item.active{background:var(--wiretalk-green);color:#fff}.nav-rail-agent{width:36px;height:36px;border-radius:50%;background:var(--wiretalk-green);color:#fff;display:flex;align-items:center;justify-content:center;font-size:.75rem;font-weight:700;margin-bottom:0}.app-shell{flex:1;display:flex;flex-direction:column;min-width:0}.app-header{height:56px;background:var(--wiretalk-white);border-bottom:1px solid var(--wiretalk-border);display:flex;align-items:center;justify-content:space-between;padding:0 24px;flex-shrink:0}.header-left{display:flex;align-items:center;gap:24px}.header-title{margin:0;font-size:1.1rem;font-weight:700}.header-stats{display:flex;gap:16px;font-size:.8rem;color:var(--wiretalk-muted)}.header-stat strong{color:var(--wiretalk-text)}.header-stat.waiting strong{color:var(--wiretalk-warning)}.header-right{display:flex;align-items:center;gap:16px}.status-select-wrap{display:flex;align-items:center;gap:8px;padding:6px 12px;background:var(--wiretalk-bg);border-radius:999px;border:1px solid var(--wiretalk-border)}.status-dot{width:8px;height:8px;border-radius:50%;background:var(--wiretalk-green)}.status-dot.away{background:var(--wiretalk-warning)}.status-dot.offline{background:#9ca3af}.status-select-wrap select{border:none;background:transparent;font-family:inherit;font-size:.85rem;font-weight:600;cursor:pointer;outline:none}.user-menu-wrap{position:relative}.user-menu-trigger{display:flex;align-items:center;gap:10px;padding:4px 10px 4px 4px;border:1px solid var(--wiretalk-border);border-radius:999px;background:var(--wiretalk-white);cursor:pointer;font-family:inherit;transition:border-color .15s,box-shadow .15s}.user-menu-trigger:hover,.user-menu-wrap.open .user-menu-trigger{border-color:var(--wiretalk-green);box-shadow:0 0 0 3px #03a84e1a}.user-menu-avatar{width:32px;height:32px;border-radius:50%;background:var(--wiretalk-green);color:#fff;display:flex;align-items:center;justify-content:center;font-size:.7rem;font-weight:700;flex-shrink:0}.user-menu-name{font-size:.85rem;font-weight:600;color:var(--wiretalk-text);max-width:140px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-menu-chevron{color:var(--wiretalk-muted);flex-shrink:0;transition:transform .15s}.user-menu-wrap.open .user-menu-chevron{transform:rotate(180deg)}.user-menu-dropdown{display:none;flex-direction:column;position:absolute;top:calc(100% + 8px);right:0;min-width:300px;max-width:min(360px,calc(100vw - 24px));max-height:min(calc(100vh - 72px),520px);background:var(--wiretalk-white);border:1px solid var(--wiretalk-border);border-radius:14px;box-shadow:0 12px 32px #0f172a24;padding:0;overflow:hidden;z-index:50}.user-menu-wrap.open .user-menu-dropdown{display:flex}.user-menu-scroll{flex:1 1 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.user-menu-role{display:inline-flex;margin-top:6px;font-size:.68rem}.user-menu-header-avatar{width:40px;height:40px;border-radius:50%;background:var(--wiretalk-green);color:#fff;display:flex;align-items:center;justify-content:center;font-size:.8rem;font-weight:700;flex-shrink:0}.user-menu-item{display:flex;align-items:center;gap:10px;width:100%;text-align:left;border:none;background:none;padding:10px 12px;border-radius:8px;font-family:inherit;font-size:.85rem;color:var(--wiretalk-text);cursor:pointer;text-decoration:none;transition:background .12s}.user-menu-item:hover{background:var(--wiretalk-bg)}.user-menu-item.danger{color:var(--wiretalk-danger)}.user-menu-divider{height:1px;background:var(--wiretalk-border);margin:6px 4px}.user-menu-settings-toggle{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:8px}.user-menu-settings-label{text-align:left}.user-menu-sub-chevron{color:var(--wiretalk-muted);transition:transform .15s ease}.user-menu-settings-toggle[aria-expanded=true] .user-menu-sub-chevron{transform:rotate(180deg)}.user-menu-submenu{display:none;margin:2px 0 6px;padding:4px 0 4px 10px;border-left:2px solid color-mix(in srgb,var(--wiretalk-green) 24%,var(--wiretalk-border))}.user-menu-submenu.open{display:block}.user-menu-subitem{margin-left:2px}.user-menu-submenu .user-menu-item,.user-menu-submenu .user-menu-alarm-row{padding-left:10px;padding-right:10px}.user-menu-submenu .user-menu-theme-section{margin:4px 2px 2px 10px;padding:10px 10px 8px}.user-menu-alarm-row{display:grid;grid-template-columns:auto minmax(88px,1fr) minmax(108px,38%);align-items:center;gap:8px;cursor:default}.user-menu-alarm-row:hover{background:none}.user-menu-alarm-text{font-size:.82rem;color:var(--wiretalk-text);white-space:normal;line-height:1.25}.user-menu-alarm-select{width:100%;min-width:108px;max-width:132px;padding:6px 28px 6px 10px;border-radius:8px;border:1px solid var(--wiretalk-border);font-family:inherit;font-size:.8rem;font-weight:500;line-height:1.2;color:var(--wiretalk-text);background-color:var(--wiretalk-surface);-moz-appearance:auto;appearance:auto;-webkit-appearance:menulist;cursor:pointer}.user-menu-alarm-select option{color:#1a1a2e;background:#fff}.user-menu-alarm-select:focus{outline:2px solid color-mix(in srgb,var(--wiretalk-green) 35%,transparent);border-color:var(--wiretalk-green)}.modal-select{width:100%;padding:10px 12px;border-radius:10px;border:1px solid var(--wiretalk-border);font-family:inherit;font-size:.9rem;color:var(--wiretalk-text);background:var(--wiretalk-surface)}.nav-rail-agent{border:none;cursor:pointer;font-family:inherit}.nav-rail-agent:hover{transform:scale(1.05)}.modal-card-profile{max-width:min(480px,calc(100vw - 24px));max-height:min(90dvh,720px);display:flex;flex-direction:column;border-radius:16px;box-shadow:0 24px 64px #0f172a38,0 0 0 1px 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var(--wiretalk-border);display:flex;align-items:center;justify-content:space-between}.full-panel-head h2{margin:0;font-size:1.1rem;font-weight:700}.badge-count{background:var(--wiretalk-green);color:#fff;font-size:.7rem;padding:2px 8px;border-radius:999px;margin-left:8px}.visitors-grid{flex:1;overflow-y:auto;padding:16px;display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px;align-content:start}.visitor-card{border:1px solid var(--wiretalk-border);border-radius:var(--wiretalk-radius);padding:16px;transition:box-shadow .15s}.visitor-card:hover{box-shadow:var(--wiretalk-shadow)}.visitor-card-head{display:flex;align-items:center;gap:12px;margin-bottom:12px}.visitor-card-avatar{width:44px;height:44px;border-radius:50%;background:var(--wiretalk-green-light);display:flex;align-items:center;justify-content:center;font-size:1.25rem}.visitor-card-head strong{display:block;font-size:.9rem}.live-dot{display:inline-block;width:8px;height:8px;background:var(--wiretalk-green);border-radius:50%;margin-right:6px}.visitor-card-meta{font-size:.8rem;color:var(--wiretalk-muted);line-height:1.6}#view-tickets.active .full-panel,#view-tickets.active .tickets-layout,#view-tickets.active .ticket-detail{min-height:0}.tickets-layout{flex:1;display:grid;grid-template-columns:380px 1fr;min-height:0}.tickets-sidebar{display:flex;flex-direction:column;border-right:1px solid var(--wiretalk-border);min-height:0;background:var(--wiretalk-white)}.tickets-sidebar-head{display:flex;align-items:center;gap:10px;padding:12px;border-bottom:1px solid var(--wiretalk-border)}.tickets-sidebar-head input{flex:1;padding:9px 12px;border:1px solid var(--wiretalk-border);border-radius:var(--wiretalk-radius);font-family:inherit;font-size:.875rem;background:var(--wiretalk-bg)}.tickets-sidebar-head 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var(--wiretalk-green);padding-left:13px}.ticket-avatar-wrap{position:relative;flex-shrink:0}.ticket-avatar{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,#6366f1,#4f46e5);color:#fff;display:flex;align-items:center;justify-content:center;font-size:.75rem;font-weight:700}.ticket-priority-dot{position:absolute;top:-2px;right:-2px;width:10px;height:10px;border:2px solid var(--wiretalk-white);border-radius:50%}.ticket-priority-dot.high{background:#f59e0b}.ticket-priority-dot.urgent{background:var(--wiretalk-danger)}.ticket-body{flex:1;min-width:0}.ticket-top{display:flex;justify-content:space-between;align-items:flex-start;gap:8px;margin-bottom:4px}.ticket-body strong{font-size:.875rem;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-time{font-size:.7rem;color:var(--wiretalk-muted);flex-shrink:0}.ticket-preview{margin:0 0 8px;font-size:.8rem;color:var(--wiretalk-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-meta-row{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.ticket-number{font-size:.7rem;color:var(--wiretalk-muted);font-weight:500}.badge.ticket-status.open{background:#dbeafe;color:#1d4ed8}.badge.ticket-status.pending{background:#fef3c7;color:#b45309}.badge.ticket-status.in_progress{background:#e0e7ff;color:#4338ca}.badge.ticket-status.resolved{background:var(--wiretalk-green-light);color:var(--wiretalk-green)}.badge.ticket-status.closed{background:#f3f4f6;color:var(--wiretalk-muted)}.ticket-priority{font-size:.6rem;font-weight:700;padding:2px 7px;border-radius:999px;text-transform:uppercase;letter-spacing:.02em}.ticket-priority.low{background:#f3f4f6;color:var(--wiretalk-muted)}.ticket-priority.normal{background:#e0f2fe;color:#0369a1}.ticket-priority.high{background:#ffedd5;color:#c2410c}.ticket-priority.urgent{background:#fee2e2;color:#b91c1c}.ticket-detail{display:flex;flex-direction:column;overflow:hidden;background:var(--ticket-detail-bg);min-height:0;min-width:0}.ticket-detail-inner{display:grid;grid-template-rows:minmax(0,auto) minmax(0,1fr);flex:1;min-height:0;padding:12px 16px;gap:10px;overflow:hidden;box-sizing:border-box}.ticket-detail-meta{min-height:0;max-height:clamp(140px,28vh,240px);overflow-x:hidden;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:2px 0;-webkit-overflow-scrolling:touch;overscroll-behavior:contain;scrollbar-gutter:stable}.ticket-detail-header,.ticket-info-cards,.ticket-description-card,.ticket-attachments-card{flex-shrink:0}.ticket-empty-detail{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100%;padding:48px 24px;text-align:center;color:var(--wiretalk-muted)}.ticket-empty-icon{font-size:2.5rem;margin-bottom:12px;opacity:.5}.ticket-empty-detail p{margin:0 0 6px;font-size:1rem;font-weight:600;color:var(--wiretalk-text)}.ticket-empty-hint{font-size:.85rem}.ticket-detail-header{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:12px;border-bottom:1px solid var(--wiretalk-border)}.ticket-detail-title h3{margin:0 0 6px;font-size:1.25rem;line-height:1.3}.ticket-number-lg{font-size:.8rem;color:var(--wiretalk-muted);font-weight:500}.ticket-detail-actions{display:flex;align-items:center;gap:10px;flex-shrink:0;flex-wrap:wrap}.ticket-header-action-btn{display:inline-flex;align-items:center;gap:6px;min-height:34px;padding:6px 12px;border:1px solid var(--wiretalk-border);border-radius:8px;background:var(--wiretalk-white);color:var(--wiretalk-text);font-family:inherit;font-size:.8rem;font-weight:600;cursor:pointer;white-space:nowrap;transition:background .15s ease,border-color .15s ease,color .15s ease}.ticket-header-action-btn:hover{background:#f8fafc;border-color:#6366f159;color:#4338ca}.ticket-header-action-btn svg{width:15px;height:15px;flex-shrink:0;transition:transform .2s ease}.ticket-header-action-btn.active{background:#6366f11a;border-color:#4f46e559;color:#4338ca}.ticket-header-action-count{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 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.ticket-info-chevron{transform:rotate(-90deg)}.ticket-info-section.is-collapsed{display:none!important}.ticket-info-body{padding:12px}.ticket-info-main-title{margin:0 0 10px;font-size:.82rem;font-weight:700;letter-spacing:-.01em;color:var(--wiretalk-text)}.ticket-detail-card--main{order:-1}.ticket-info-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.ticket-detail-card{background:var(--wiretalk-white);border:1px solid rgba(148,163,184,.22);border-radius:12px;padding:12px;box-shadow:0 1px 2px #0f172a08}.ticket-detail-card--wide{grid-column:1 / -1}.ticket-detail-card-head{display:flex;align-items:center;gap:8px;margin-bottom:10px}.ticket-detail-card-icon{width:28px;height:28px;border-radius:8px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.ticket-detail-card-icon svg{width:15px;height:15px}.ticket-detail-card-icon.customer{background:#6366f11f;color:#4f46e5}.ticket-detail-card-icon.assign{background:#06b6d41f;color:#0891b2}.ticket-detail-card-icon.tracking{background:#f59e0b1f;color:#d97706}.ticket-detail-card-icon.description{background:#03a84e1f;color:var(--wiretalk-green)}.ticket-detail-card-label{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--wiretalk-muted)}.ticket-detail-card-body{display:flex;flex-direction:column;gap:8px;min-width:0}.ticket-customer-row{display:flex;align-items:center;gap:10px}.ticket-customer-row strong{display:block;font-size:.9rem;font-weight:600}.ticket-customer-row small{display:block;font-size:.76rem;color:var(--wiretalk-muted);margin-top:2px}.ticket-assign-select{width:100%;border-radius:10px;min-height:38px;padding:8px 10px;border:1px solid var(--wiretalk-border);background:#fff;font-family:inherit;font-size:.84rem}.ticket-detail-tracking{gap:10px}.ticket-tracking-pill{display:inline-flex;align-items:center;width:fit-content;padding:4px 10px;border-radius:999px;background:#f1f5f9;border:1px solid #e2e8f0;font-size:.76rem;font-weight:700;color:#334155;text-transform:capitalize}.ticket-tracking-meta{display:flex;flex-wrap:wrap;gap:8px 14px;font-size:.76rem;color:var(--wiretalk-muted)}.ticket-description-text{margin:0;font-size:.86rem;line-height:1.55;color:var(--wiretalk-text);white-space:pre-wrap}.ticket-customer-missing{color:var(--wiretalk-muted);font-style:italic}.ticket-customer-details-btn{display:inline-flex;align-items:center;justify-content:space-between;gap:8px;width:100%;margin-top:4px;padding:9px 12px;border:1px solid rgba(79,70,229,.22);border-radius:10px;background:linear-gradient(180deg,#6366f114,#6366f108);color:#4338ca;font-family:inherit;font-size:.8rem;font-weight:700;cursor:pointer;transition:background 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strong{font-size:.86rem;font-weight:600;word-break:break-word}.ticket-customer-modal-item a{color:var(--wiretalk-green);text-decoration:none}.ticket-customer-modal-item a:hover{text-decoration:underline}.ticket-customer-modal-note{margin-top:14px;padding-top:14px;border-top:1px solid var(--wiretalk-border)}.ticket-customer-modal-note p{margin:6px 0 0;font-size:.86rem;line-height:1.55;white-space:pre-wrap;color:var(--wiretalk-text)}.ticket-customer-modal-empty{margin:14px 0 0;font-size:.82rem;color:var(--wiretalk-muted)}@media(max-width:520px){.ticket-customer-modal-grid{grid-template-columns:1fr}}.ticket-description-text.is-empty{color:var(--wiretalk-muted);font-style:italic}.ticket-info-cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding:0 12px 12px}.ticket-info-cards--primary{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-info-card--tracking{margin-top:0}.ticket-info-card{background:var(--wiretalk-white);border:1px solid var(--wiretalk-border);border-radius:var(--wiretalk-radius);padding:10px 12px}.ticket-info-label{display:block;font-size:.65rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--wiretalk-muted);margin-bottom:8px}.ticket-info-value{display:flex;align-items:center;gap:10px;font-size:.875rem}.ticket-info-value.ticket-info-stack{flex-direction:column;align-items:flex-start;gap:4px}.ticket-info-value.ticket-info-stack strong,.ticket-info-value.ticket-info-stack small{margin-top:0}.ticket-info-value strong{display:block;font-weight:600}.ticket-info-value 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